CUSTOMER STATEMENTS

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“As one of the leading direct banks we have made it our goal to make banking for our customers up-to-date. Favorable terms as well as fairness and transparency are our top priority: clear communication, award-winning service and favorable terms with long-term good interest rates. In order to achieve these goals, Stefan Heinisch made a valuable contribution with his analysis and presentations for more than a decade.”

Wolfgang Lanfer, Director

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“Deutsche Schutzvereinigung für Wertpapierbesitz e.V. (DSW) was founded in 1947 and is therefore Germany’s oldest investors association and with more than 30,000 members, the one with the largest membership. In addition to representing private investors in relation to stock corporations, banks and investment product providers, the work of the DSW is particularly focused on representing their political interests in Berlin and Brussels. We know and appreciate Mr. Heinisch for many years as a competent and reliable partner in the conception and execution of market research. At DSW’s press conferences he presents the analysis findings to national financial journalists in a clear, concise and understandable manner. We look forward to continuing this successful cooperation in the future.”

RA Marc Tüngler, Managing Director

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„Pneumobil GmbH, a company of the Pirelli Group, delivers outstanding advice and reliable, quality car service at our Master Stations. In addition to services for our private clients, we also offer services for vehicle fleets, car pools and for commercial vehicles. Mr Heinisch’s presentation and discussion of the findings of the industry-specific service survey with our leadership circle revealed causal relationships between particular performance features and customer loyalty. The measures subsequently introduced enabled Pneumobil to further increase customer and service orientation over the next years to achieve the leading position in the market.”

Christian F. Mühlhäuser, Managing Director

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“Genussmanufaktur Wajos combines the knowledge and tradition of many generations with modern and innovative products. Our selection includes liqueurs, brandies, vinegars, oils, herbs, mustards and many other fine deli specialties. Whether it is a special occasion or just day-to-day cooking – our products provide a quick and easy way to enhance the flavor of your food preparations and give them a special twist. Due to our rapid growth in recent years and the opening of now almost 30 Wajos Shops, the need of individual customer analyses has become increasingly important for our company.

Thanks to the expert help of Mr. Heinisch we decided to use a modified design for our survey and thus were able to gain insights into customer needs and preferences, which went considerably beyond our original questions. These findings gave us a lot of valuable starting points for strategic planning and for operational activities.”

Peter Oster, Management Board