CUSTOR is your full-service institute
We provide our clients with customer-tailored solutions for their individual questions in the fields of market research, service management and consulting. That is our understanding of customer orientation – quite literally like our name: CUSTOR.
CUSTOR was founded
by Stefan Heinisch, who holds a university diploma in business administration. He has decades of in-depth experience with national and international market research institutes, consulting firms and insurance companies. Since 2012 Stefan Heinisch is also a lecturer at the THI Business School of the University of Applied Sciences Ingolstadt. His lecture topics are “Assortment and Service Management” and “Applied Market Research”.
OUR SERVICES FOR YOUR BUSINESS
CUSTOR‘s range of services covers all relevant areas and steps of market research – from the elaboration of the client’s research interest, survey design and data collection up to and including the analysis, presentation of results, recommendations for action and finally implementation support.
In many industries, increasing pressure on prices and declining margins have created a situation where effective and sustainable differentiation in customer perception can only be obtained by means of services. Consistent, value-driven service management is therefore critical.
The meta-goal of our services is to raise your company’s value. For this purpose we support you with our experience in the discovery and analysis of your company’s status quo, the identification of the potential for optimization, the definition of strategic decisions and their implementation in operational measures.